Privacy Policy

This Privacy Policy applies to all personal data collected by lpo88 in connection with the operation of the lpo88.cam online betting platform ("Platform"). It covers data collected through the website, live chat support channels, email correspondence, KYC verification processes, and all transactional records generated during a Member's use of the Services.

This Policy applies to all registered Members of lpo88, including players based in Indonesia and any other jurisdiction from which the Platform is accessible. By registering an account on lpo88, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, all of which together form the full agreement between lpo88 and its Members.

The following terms carry specific meanings throughout this Privacy Policy:

lpo88 collects personal data through several distinct channels: direct registration inputs, transactional activity, KYC document submissions, device and browser signals, and customer support interactions. The categories of data collected are summarised below:

lpo88 processes Member personal data for the following specific purposes. Each purpose is tied to a defined legal basis, described in Clause 5:

• Account Management: Creating, maintaining, and securing your lpo88 account, processing logins, and enabling access to all Platform services.
• Transaction Processing: Receiving and crediting deposits from Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets, and processing withdrawal requests to KYC-verified payment methods.
• Identity Verification (KYC): Confirming that you are who you claim to be, that you meet the 21+ age requirement, and that your account is not being used for money laundering or fraud.
• Responsible Gaming Monitoring: Detecting behavioural patterns that may indicate problem gambling, administering self-exclusion and deposit limit requests, and proactively reaching out to Members who may need support.
• Customer Support: Responding to queries, resolving disputes, and maintaining a record of your interactions with our support team in case of future escalation.
• Fraud Prevention and AML Compliance: Monitoring transactions for suspicious activity, investigating anomalies, and reporting to regulatory authorities where required by law.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, fix bugs, and develop new features relevant to Indonesian players.
• Marketing Communications: Sending promotional emails and platform notifications about bonuses, new game launches, and seasonal offers — only where you have provided consent and have not opted out.

lpo88 processes personal data only where a valid legal basis exists. The applicable legal bases for the processing activities described in this Policy are as follows:

• Contractual Necessity: Processing required to fulfil the lpo88 Member agreement — including account creation, deposit processing, withdrawal execution, and bet settlement. Without this processing, lpo88 cannot provide the Services.
• Legal Obligation: Processing necessary to comply with applicable law, including KYC identity verification requirements, anti-money-laundering (AML) obligations, and mandatory reporting duties.
• Contractual Necessity: Processing required to fulfil the lpo88 Member agreement — including account creation, deposit processing, withdrawal execution, and bet settlement. Without this processing, lpo88 cannot provide the Services.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time via your account settings or by contacting support, without affecting the lawfulness of prior processing.

lpo88 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to binding confidentiality and data processing obligations:

• Payment Processors: Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum data required to authenticate and process your transactions. lpo88 does not store full bank account credentials on its own servers.
• KYC Verification Providers: Licensed third-party identity verification services receive copies of your submitted identity documents solely for the purpose of verifying your identity and age. These providers are contractually prohibited from using your documents for any other purpose.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymised session identifiers to facilitate seamless game loading and fair-play auditing. No personally identifiable data is shared with game studios.
• Regulatory Authorities: lpo88 will disclose personal data to competent regulatory or law enforcement authorities where required by applicable law, a valid court order, or a lawful regulatory demand. lpo88 will notify affected Members of any such disclosure where legally permitted to do so.
• Fraud Prevention Networks: lpo88 participates in industry-standard fraud prevention information-sharing arrangements. Account details associated with confirmed fraudulent activity may be shared with other licensed operators for the purpose of preventing repeat abuse across platforms.
• Technology and Infrastructure Providers: Hosting providers, content delivery networks, and cybersecurity vendors who process data on lpo88's behalf under strict data processing agreements that prohibit any independent use of Member data.

lpo88 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised Platform experience. The following categories of cookies are deployed on lpo88.cam:

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics or marketing cookies will not affect your ability to place bets or process transactions.

lpo88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention schedule applies:

• Active Account Data: Retained for the full duration of your membership with lpo88, plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements and support any potential dispute resolution processes.
• Transaction Records: All financial transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of 5 years following the date of the transaction, in line with standard financial compliance requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years following account closure. Where a closure was triggered by suspected AML activity, the retention period may be extended to 7 years.
• Support Communications: Customer support records (live chat transcripts and email threads) are retained for 2 years from the date of the last interaction, unless the subject matter relates to an unresolved dispute or formal complaint, in which case records are retained until the matter is fully closed.
• Marketing Preferences: Records of your marketing consent status and opt-out history are retained indefinitely to demonstrate compliance with applicable communications laws.
• Technical / Log Data: Server logs and IP address records are retained for 90 days for security and fraud monitoring purposes, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification. Anonymised, aggregated data may be retained indefinitely for statistical and product development purposes.

lpo88 applies a layered, defence-in-depth security architecture to protect Member personal data. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and lpo88 servers is encrypted using 256-bit SSL/TLS. This applies to account logins, deposit flows, withdrawal requests, live chat sessions, and all API communications.
• Encryption at Rest: Sensitive data fields — including KYC document images, bank account identifiers, and hashed passwords — are encrypted at rest using AES-256 on lpo88's secure server infrastructure.
• Access Controls: Access to Member personal data by lpo88 staff is restricted on a strict need-to-know basis, enforced through role-based access controls (RBAC) and multi-factor authentication (MFA) for all administrative interfaces.
• Penetration Testing: lpo88 engages independent cybersecurity specialists to conduct periodic penetration tests and vulnerability assessments of the Platform and its underlying infrastructure.
• Incident Response: lpo88 maintains a documented data breach response procedure. In the event of a breach that poses a material risk to Member rights and freedoms, lpo88 will notify affected Members without undue delay and, where applicable, report the incident to the relevant supervisory authority within the required timeframe.

As a Member of lpo88, you hold a number of rights with respect to your personal data. lpo88 is committed to honouring these rights promptly and without charge in the vast majority of cases. The applicable rights are summarised in the table below:

To exercise any of the rights listed above, contact the lpo88 privacy team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases requiring additional verification, this period may be extended by a further 30 days, with notice provided to you.

lpo88 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. The lpo88 registration process includes an age declaration step, and KYC verification is used to confirm the declared age of all Members.

If lpo88 becomes aware — through KYC review, behavioural monitoring, or a third-party report — that a registered Member is under the age of 21, the account will be suspended immediately. All personal data associated with the underage account will be securely deleted following a short retention period necessary to document the closure, except where legal obligations require a longer retention of financial records. Any winnings associated with an underage account will be forfeited in accordance with the Terms & Conditions.

lpo88 operates internationally and may process Member personal data on servers and infrastructure located outside of Indonesia. Where such international transfers occur, lpo88 ensures that appropriate safeguards are in place to maintain the same standard of data protection afforded under this Privacy Policy.

Safeguards used for international transfers include contractual clauses requiring recipient parties to protect data to an equivalent standard, and transfer only to jurisdictions or entities with demonstrated adequate data protection frameworks. lpo88 does not transfer personal data to any party that cannot meet these safeguard requirements.

lpo88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, lpo88 will notify all registered Members via the email address on record and/or via a prominent banner on the Platform, at least 7 calendar days before the revised Policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version was published. Continued use of the lpo88 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you may request voluntary account closure in accordance with the Terms & Conditions.

For all privacy-related enquiries, data subject rights requests, or concerns about how lpo88 handles your personal data, please contact us through the following channels:

• Email: [email protected] — use the subject line "Privacy Rights Request" or "Privacy Enquiry" to ensure your message is routed to the correct team. (Plain text — not a clickable link.)
• Live Chat: Available 24/7 via the lpo88 Platform. Indonesian-speaking agents are available during WIB business hours. For formal privacy rights requests, email is the recommended channel to ensure a complete paper trail.
• Response Commitment: Acknowledgement within 5 business days; substantive response within 30 calendar days. Complex requests may be extended by a further 30 days with advance notice.

lpo88 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with the outcome of your enquiry, you may escalate your complaint to the independent dispute resolution body designated by lpo88's international licensing authority.